FREQUENTLY ASKED QUESTIONS
Should you ever worry before arriving to the ever-first camper van holiday? How about payments and its methods? Which card accepted and which can not be used? Any problem occure during the booking?
The right place is right here!
Touring Cars motorhome rental company operates successfully with over 30 years of strong presence and background as the highest quality of service provider with one major focus in mind: customers. A dedicated international team constantly supports each highly demanding destination across Europe with it´s service-oriented attitude and profoundly available to answer to every question of every individual enquiries generously.
What driving license do I need?
All our vehicles can be driven with licenses comparable to standard European B-license. Kindly double check with your local transit authorities the validity of your license in the destination country, if your license is issued outside the EU. You may be required to attain an international driving permit.
Can I travel outside of my destination country?
Yes, sure. If you are planning to visit several countries with the rental vehicle, please contact email@example.com in advance to verify the requirements for possible insurance documents. Travelling within the Nordic countries does not require any special attention concerning approval, when a rental vehicle has been collected from one of these countries. Travelling to Russia, Belarus or Ukraine is not allowed with vehicles rented from our European stations. When renting from Russia, traveling abroad is allowed when requested in advance, kindly notice that a Green Card is required. Traveling to Ukraine is not allowed.
Can I pay my rental in parts?
If your planned departure date is in more than 45 days, you can complete an initial payment of 200 EUR / 2000 KR / 170 GBP to confirm your booking. Full payment of the booking must be received at latest 45 days prior to departure.
If your planned departure date is closer than 45 days, the full payment of the booking must be completed during the booking process at once.
My payment did not go through, what can I do?
We recommend you contact your bank to ensure your daily limit for online purchases is sufficient for the value of the payment, and that there are no regional security restrictions. Please note that our website is optimized for Google Chrome and therefore issues might occur when using other browsers. Please contact firstname.lastname@example.org if you require additional support.
How can we confirm the free pickup and drop off transfers?
The rental stations offer free transfers from the nearest international airports for your convenience. Some rental stations also provide transfers from selected hotels free of charge. You can include this information in the booking stage, or email email@example.com to confirm any possible flight numbers, landing times or hotel locations for your transfer to be scheduled. If your departure is in three days or less, please request your transfer options directly from your Touring Cars rental station.
How long will the battery last in the motorhome?
It depends on your consumption. The vehicle has two batteries, the engine battery and a separate one for the living area. Both batteries recharge while driving, and the living area battery can also be recharged with a cable provided with every motorhome. You can conveniently monitor your battery levels from the control panel inside the vehicle.
How long will a gas bottle last in the motorhome?
Your motorhome has two full gas bottles when you start your holiday. Both bottles should be returned full when you return your motorhome. Many of the appliances in the motorhome use gas to function including refrigerator, stove top and heating system. The average consumption is one bottle per week without the use of heating, but during the cold winter months you should be prepared to change the bottle more frequently. For a hassle-free return, without a need to change the bottle, we recommend you book a gas bottle in advance.